A LinkedIn marketing agency eliminated manual reporting bottlenecks, restructured client service delivery, and reduced churn by 57%, without growing the team.
As Omero's client base grew, producing performance reports required 21 full working days per cycle. Clients were waiting nearly a month to understand what their investment had delivered. By the time reports arrived, the window for strategic conversation had closed. Churn was rising, not because the work wasn't good, but because the operation wasn't communicating its value fast enough.
Navega conducted a full diagnostic of Omero's client service and reporting operation, mapping every step from data collection to report delivery.
1. Automated LinkedIn performance reporting, The 21-day manual reporting cycle was rebuilt as an automated process. Reports that once took weeks were reduced to a 3-day cycle.
2. Client service restructuring, Navega introduced a cluster-based service model, creating clearer accountability and a more consistent client experience without increasing headcount.
3. Operational automation between teams, Manual coordination between internal teams was replaced with automated workflows, freeing the team to focus on strategy and client relationships.
Results like these are not exceptions, they're what happens when you apply a structured methodology to real operational problems. We can do the same for you.
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